Last Updated: January 2024
Rajiv Machines Privacy Policy
1Introduction
Rajiv Machines Pvt. Ltd. ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website rajivmachines.com or engage with our services.
2Information We Collect
2.1 Personal Information
We may collect the following personal information when you voluntarily provide it through our website forms, emails, or phone calls:
- Full name and designation
- Company or organization name
- Email address
- Phone number (landline and/or mobile)
- Postal address
- Product or service enquiry details
- Technical specifications or machine configuration data
2.2 Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or search engine
- Device type and operating system
- Cookie identifiers and analytics data
3How We Use Your Information
We use the collected information for the following purposes:
- Responding to your enquiries and providing quotations
- Processing and fulfilling orders
- Providing technical support and after-sales service
- Sending product updates, brochures and technical documentation
- Improving our website functionality and user experience
- Complying with applicable laws and regulations
- Internal business analytics and reporting
4Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, analytics services, logistics partners), subject to confidentiality agreements.
- Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
- Business Transfers: In connection with any merger, acquisition, or sale of company assets.
5Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure server infrastructure, and access controls limiting data access to authorized personnel only.
7Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.
8Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws and regulations. Enquiry and quotation records are typically retained for a period of 3 years.
9Your Rights
You may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at info@rajivmachines.com.
10Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Rajiv Machines Pvt. Ltd.
Plot No. 125, Industrial Area,
Faridabad, Haryana – 121004, India